Service Level Agreement (SLA)
Last updated: January 1, 2026
99.9% Uptime Guarantee
Hostingsar guarantees 99.9% network uptime for all hosting services. This means your server will be accessible and operational for at least 99.9% of each calendar month.
Credit Policy
If we fail to meet our uptime guarantee, you are eligible for service credits:
- 99.0% – 99.9%: 10% credit of monthly fee
- 98.0% – 99.0%: 25% credit of monthly fee
- 95.0% – 98.0%: 50% credit of monthly fee
- Below 95.0%: 100% credit of monthly fee
Exclusions
Scheduled maintenance, force majeure events, customer-caused issues, and third-party service outages are excluded from uptime calculations.
How to Claim
Submit a support ticket within 7 days of the incident. Include the affected dates and times. Credits are applied to your next billing cycle.